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FAQs

We hope the following will answer most of your queries but if there is anything we haven't covered please contact us and we'll endeavour to answer your question swiftly.

What are your delivery charges?

We offer FREE next day delivery on all orders to the mainland UK. There are no hidden charges waiting for you at the end of the checkout process and no extra's to be applied on the way. The price you see on the product is the price you will pay.

There are surcharges on overseas orders and you can find details of those here.

Do you deliver to Europe and other countries?

Yes. We can ship anywhere you would like us too. There are different shipping charges and times depending on where you would like your order to go so please call us to find out more information on 0800 032 5879 or send an email to hello@atlantictrampolines.co.uk.

Is shopping with you secure?

All online ordering with us is completely secure and safe. All information is encrypted and transmitted through a secure server, so your details and information cannot be accessed by anyone, even us.
Once you begin the checkout process, you will taken onto our secure server, and you will know this because you will see a small padlock in your address bar, which will also turn green, giving you the knowledge and security to place your order in confidence.

You can click on this padlock to see details of our security certificate , which allows 256-bit encryption, and is verified by the Go Daddy Secure Certification Authority. For details of this please go here 

The certificate can only be signed by trusted organisations and guarantees a high level of security.

Protection

We use a secure server using SSL 256 bit encryption, shown by the padlock in your browser. This icon will always appear when entering card details. You will receive an email from us and Paypal after your order is placed with your order details, but no payment details will be held by us.

How do I decide which trampoline to buy?

There are a number of factors to consider but mainly what space you have available in the garden, your budget and the older the children (and adults!!) the larger the recommended trampoline to maximise your enjoyment.
 

Are your trampolines easy to assemble?

Yes. It is advisable for two people to carry out installation due to the bulky nature of the components. Allow about 20 minutes to read the instructions, 20 minutes to erect the trampoline and about 20 minutes to attach the safety enclosure. Don't forget to use the included spring clip tool as it will save a lot of time, struggling and blisters.
 

What weight will each trampoline take?

Each of our trampolines have been tested and are certificated and suitable for a total user weight of 100kg (approx 16 stone).
 

Do you hold spare parts in stock?

Yes. Our trampolines come with a lengthy warranty and we know you will enjoy years of hassle free use. On the odd instance you need a replacement part we can help. Please contact us for further assistance.
 

What warranty is included?

The framework is covered by a 5 year warranty against failure due to rust or defect. All the other components are covered by a full year's warranty. The warranty does not cover damage due to misuse or not following the manufacturer's usage instructions.
 

Do I need to pack my trampoline set away in the winter?

No. The trampoline is designed to be durable and can be left out all year round. It is advisable to remove the safety enclosure during the bad weather months but this can be laid on top of the trampoline and the weather cover laid over the top. Why not consider one of our trampoline tents so you can use the trampoline even during the wetter weather.
 

Do your trampolines have safety certificates?

Yes. All our trampolines hold GS/RWTUV certification, have been cadmium tested and conform to the relevant standard EN71. Read our safety section for further information.
 

What do I need to do to keep my trampoline in tip-top condition?

Following the manufacturer's guidelines will mean your family will enjoy years of use from your trampoline. If over a period of time the springs start to squeak, apply a little petroleum jelly to the spring holes.
We have a section dedicated to trampoline safety and so if any of your questions aren't answered here, please take a look at our safety guidelines and press pack which will answer all of you questions, here. If you still can't find what you are looking for, please give us a call free on 0800 032 5879.
 

How much space should I leave around my trampoline?

We recommend at least 2ft of space be left around the entire trampoline, and this should be free of clutter and potential hazards.

Can I sink my trampoline into the ground?

Yes. Some of our customers have done this but it involves a lot of digging!  You will need a hole at least 3ft deep but it depends on the size of your trampoline and who will be using it. For specific information about whether this may be right for you give us a call on 0800 032 5879.
 

How many people can bounce at one time?

We recommend only allowing one bouncer on your trampoline at a time. It is also advisable to purchase a safety skirt to go around the outside of your trampoline to stop little people walking underneath whilst waiting for their turn.

What size trampoline should I buy?

We get asked this question all the time and love answering it, as quite a lot of customers decide to buy a trampoline without knowing the range of sizes you can buy. Round trampolines supplied in the UK have a size measured in feet being the diameter of the trampoline measured from the very outside edge of the frame across the centre to the opposite outside edge.

The smallest is around 6ft and the largest around 15ft.  We recommend you get the largest size that you can fit in your garden and that you can afford.  As your children grow they will want a bigger bouncing area.  Although use of a trampoline should be limited to one at a time, children will want to play on it with their friends and a bigger trampoline gives them more room.  So check how much room you have first.
 
The ground will need to be level and preferably soft, such as on grass.  The site should be away from overhanging branches and cables.  You also need to allow about 18 inches between the edge of the trampoline and side structures such as walls and fences.  If you don’t want a safety enclosure then this distance needs to be much greater.

What features should I look out for?


Frame

The frame of the trampoline is about the most important part, these are usually made of galvanised steel (a process that coats the metal against rust) and better quality ones will have the galvanised protection both on the inside and outside of the tubing.  Frames that are powercoated might be cheaper but provide  much less protection against rust.

The weakest part of the frame can be where the circular ring joins the uprights.  On most trampolines this is a welded joint but these welds can be of poor quality and even good quality welds may crack in time and render the trampoline useless.  We use a patented T-joint for their trampolines which avoids the need for a weld and the difficulties that can result from this method of construction.



Bounce mat and Spring cover

The bounce mat needs to be strong and hard wearing.  It also needs to be smooth when a jumper falls against it with their bare skin.  Better trampolines use a mat made of Permatron Polypropolyene which is also UV resistant and will stand up to years of exposure to direct sunlight.  The spring cover is also exposed to bright sunlight and the PE material used by many manufacturers will crack after a year or so of use.  We use Polyester on the top surface of their spring covers which provides a much longer life span.



Number of springs

Manufacturers will normally state how many springs they use for each size of trampoline they sell.  Larger trampolines will have more springs than smaller ones.  However, when comparing similar size trampolines from different manufacturers the one with the most springs is not necessarily the best or most powerful.

The number of springs needed for the optimum bounce is related to the weight of the user.  A large number of springs can make it very hard or impossible for a young child to bounce.



Weight limit

Most trampolines will specify a maximum safe weight limit.  A weight limit of around 100kg (16 stone) should be ample for most families.

 

If you have any more questions, please call us on 0800 032 5879 and we'll be happy to answer them, happy trampolining!