Atlantictrampolines frequently asked questions.
We hope the following will answer most of your queries but if there is anything we haven’t covered please contact us and we’ll Endeavour to answer your question swiftly.
Q: What is the actual size of the bouncy area?
A: From the 6ft to the 15ft, he bounce mat is 15 inches less than the frame width.
Q: How long is delivery?
A: Delivery is normally next working day (Mon to Fri) unless your address falls
within the 3 day delivery area, please note that next day delivery is not guaranteed.
Q: Do you deliver on a Saturday?
A: We can arrange a Saturday delivery but because our couriers count this as a premium service there is an additional charge of £30 on this service.
Q: Can I choose an AM or PM delivery?
A: An AM delivery can be arranged but does carry a premium charge of £15, sorry but we are unable to arrange a PM delivery.
Q: I waited all day for a delivery of the trampoline but it didn’t arrive, what now?
A: Unfortunately we have no control over our couriers’ delivery times and some delays are often out of our control, if we are aware that there is a delay we normally try and call if a contact number has been supplied and give details of the alternative delivery arrangements.
Q: I forgot to supply a contact number, what happens now?
A: If we receive an order without a contact number we will send you an email to inform you that the items have been dispatched, this may result in your items arriving late or unexpected.
Q: My items have arrived damaged, what do I do?
A: If possible sign the delivery note as items damaged and then call us on 0800 032 5879 and let us know what items are missing or damaged and we will get replacements out to you.
Q: If I buy more than one item, is there a reduction in postage?
A: Sorry but our carriers charge us on the weight of the item, so a reduction is not possible.
Q: Can I have the item shipped on a longer delivery date for reduced postage charges?
A: Sorry but we are unable to offer a lesser service as we are charged on the weight, not the duration of the delivery.
Q: Can I collect the item and avoid the carriage charge?
A: Yes collection Monday to Friday between the hours of 9am to 4pm is fine; there is no charge for personal collection.
Q: Do my items have a tracking number so I can find out what time they will be delivered?
A: Sorry we are unable to supply a tracking number and your items can arrive anytime between the hours of 8am to 6pm.
Q: I have ordered the wrong size trampoline, how do I exchange it?
A: The trampoline must be in an unopened and re-salable condition and must be returned to us within 7 days of purchase, the Cost of shipping the items back to us is the buyers responsibility.
Q: How do I decide which trampoline to buy?
There are a number of factors to consider but mainly what space you have available in the garden, your budget and the older the children (and adults!!) the larger the recommended trampoline to maximize your enjoyment.
Q: Are your trampolines easy to assemble?
Yes. It is advisable for two people to carry out installation due to the bulky nature of the components. Allow about 20 minutes to read the instructions, 20 minutes to erect the trampoline and about 20 minutes to attach the safety enclosure. Don’t forget to use the included spring clip tool as it will save a lot of time, struggling and blisters.
Q: What weight will each trampoline take?
Each of our trampolines has been tested and is certificated and suitable for a total user weight of 100kg (approx 16 stone).
Q: Can more than one person use it at the same time?
As long as the weight loading is not exceeded then yes, but it would be wrong of us to say this is advisable. Safest trampolining is with one person at a time and incorporating one of our safety enclosures.
Q: Do I really need a safety enclosure?
Using a safety enclosure will prevent the bouncer accidentally falling off the trampoline bed or jumping off when dismounting. Without the enclosure, an adult supervising is not going to have time to run around the outside of the trampoline to catch a child falling off the opposite side.
Q: Do you hold spare parts in stock?
Yes. Our trampolines come with a lengthy warranty and we know you will enjoy years of hassle free use. On the odd instance you need a replacement part we can help. Please contact us for further assistance.
Q: What warranty is included?
The framework is covered by a 5 year warranty against failure due to rust or defect. All the other components are covered by a full year’s warranty. The warranty does not cover damage due to misuse, general wear and tear or not following the manufacturer’s usage instructions.
Q: My garden slopes, can I still use a trampoline on it?
Yes. If the slope is gentle you may not even need to level your trampoline. However, if you do find the bouncer tends to keep jumping towards the lowest end you can recess the highest legs into the ground by digging a thin trench where they touch the floor.
Q: Do I need to pack my trampoline set away in the winter?
No. The trampoline is designed to be durable and can be left out all year round. It is advisable to remove the safety enclosure during the bad weather months but this can be laid on top of the trampoline and the weather cover laid over the top. Why not consider one of our trampoline tents so you can use the trampoline even during the wetter weather.
Q: Do your trampolines have safety certificates?
Yes. All our trampolines hold GS/RWTUV certification, have been cadmium tested and conform to the relevant standard EN71.
Q: What do I need to do to keep my trampoline in tip-top condition?
Following the manufacturer’s guidelines will mean your family will enjoy years of use from your trampoline. If over a period of time the springs start to squeak, apply a little petroleum jelly to the spring holes.
Q: Can my child use it safely on their own?
Trampolining is recommended for children of six years upwards and adults. Adult supervision is recommended. Inexperienced trampoliners are also advised not to attempt more advanced moves such as ‘flipping’ as damage to the head/neck can occur. Perhaps consider joining your local gymnastics club to learn the advanced moves.
Q: Can the tents be used at the same as the safety enclosure?
A: No the netting and 4 poles will have to be removed for the tent to be attached and vice versa, the whole process takes about 20 minutes to change over.
Q: How high are the safety nets on the trampoline?
A: The safety nets measure approx 6ft from the jumping area of the trampoline.
Q: Can your trampolines be used on grass only or could be used on a concrete patio?
A: It is not advised to put the trampolines on a concrete surface.
If your question has not been answered please call us on 0800 032 5879 and we will try and answer all questions in relation to our products. You can view our trampoline range here.
