Delivery Information


Important Delivery Information

Delivery Timeframes

  • We offer FREE next working day delivery (Mon-Fri) on orders recieved by midday to mainland UK on most of our small products.
  • Larger and bulky items (trampolines, spas, slides & most swing sets) will usually be delivered to mainland UK postcodes within 7 - 10 working days.
  • Next day delivery is NOT available on any of the garden buildings.
  • All advised delivery dates are given in good faith and are estimates based on best information available from our couriers.
  • We are unable to give a designated time of delivery, but you should receive updated delivery window information from the carrier once arranged.

Receiving Deliveries

  • Due to the sturdy nature of our trampolines the packaged boxes can be very heavy, up to 80kg in weight. The delivery driver may therefore need assistance when delivering and a signature is required for all consignments.
  • When you take delivery you must check the box and if there is any sign of damage you must note 'Damaged' on the delivery note at the time of delivery.
  • If there is no apparent damage but it is not possible to inspect the contents of the package, you MUST write 'Contents Unchecked' on the delivery note.
  • If the couriers receive a 'clean' signature they will consider that the goods have been delivered in perfect condition and it will not be possible to make a claim on the delivery insurance.
  • If there is any damage, you must also notify us directly within 48 hours of receipt. We cannot accept damage claims which are notified after this period.
  • Please do not reject a delivery if the box is damaged. We do our best to ensure that all of our products are adequately protected during transit, so a damaged box will very rarely result in a damaged product.
  • In the event that your item is damaged, we operate a 48 hour spare parts service and carry thousands of brand new spare parts in stock for immediate dispatch.
  • Where possible, we will always replace parts before accepting returns where items arrive damaged or develop a fault that can be fixed with a replacement part.

Delivery Locations, Timeframes, and Costs

Area

Service
UK mainland (except Scottish Highlands):
 Next Working Day (Mon-Fri) / 7-10 Working Days (Size & weight dependent)
Scottish Highlands:
 7-10 Working Days
Northern Ireland and Isle of Wight:
 7-10 Working Days
Repubic of Ireland:
 7-10 Working Days
Scottish Offshore/Scilly Isles/Channel Islands:
 7-10 Working Days
Isle of Man:
 7-10 Working Days

Offshore Islands Delivery Costs:

Weight up to: KG Example Product Channel Islands N. Ireland Eire

Isle of Man

 Isle of Wight Scilly Isles Scottish Offshore
10 40 20 40 80 10 40 40
20 40 30 40 80 10 40 40
50 6ft Combination 50 48 50 95 10 40 50
90 8ft, 10ft, 12ft, 13ft Combination 60 48 60 120 10 60 60
100 70 48 70 130 10 70 70
150 80 60 80 160 10 80 80
200 90 70 100 190 10 90 90
300 120 100 130 250 10 120 120
400 150 130 160 310 10 150 150
500 180 160 200 370 10 180 180
1000 330 290 350 660 10 330 330

Assembly Guide FREE Next Working Day Delivery

Safety Tips