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0800 032 5879

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Delivery Information

Free Delivery on all mainland UK orders

All orders are stored and despatched from our storage facility in Pembroke Dock, West Wales. We aim to despatch goods on the next working day following the order but we will always call you to arrange a delivery day (Mon-Fri) that is convenient for you...

Saturday or am deliveries can be arranged but these incur a surcharge. Please phone us to ask for details.

Most mainland UK consignments ordered by 12:00pm(midday) are delivered on a next working-day service (Mon -Fri - please see below for exceptions). Please note that next working day delivery is not a guaranteed service and delays may occur that are beyond our control.  Due to the sturdy nature of our trampolines the packaged boxes can be extremely heavy, up to 80kg in weight. The delivery driver may therefore need assistance when delivering and a signature is required for all consignments.

All advised delivery dates are given in good faith and are estimates based on best information available from our couriers. The Company cannot be held responsible for any subsequent delays or failure to deliver within estimated timescales. Next Working Day delivery is not a guaranteed service although 97% deliveries arrive next working day.

Once you have placed your order someone from our team will then be in contact by phone to book in a suitable delivery date and take any special instructions for our couriers, the phone call will be made next working day following any orders that are placed after 4.30pm.

When you take delivery you must check the box and if there is any sign of damage you MUST note 'Damaged' on the delivery note at the time of delivery. If there is no apparent damage but it is not possible to inspect the contents of the package, you MUST write 'Contents Unchecked' on the delivery note. If the couriers receive a 'clean' signature they will consider that the goods have been delivered in perfect condition and it will not be possible to make a claim on the delivery insurance. If there is any damage, you must also notify us directly within 48 hours of receipt. We cannot accept damage claims which are notified after this period. Please do not reject a delivery if the box is damaged. We do our best to ensure that all of our products are adequately protected during transit, so a damaged box will very rarely result in a damaged product. In the event that your item is damaged, we operate a 48 hour spare parts service and carry thousands of brand new spare parts in stock for immediate dispatch. Where possible, we will ALWAYS replace parts before accepting returns where items arrive damaged or develop a fault that can be fixed with a replacement part.

Note:
We are unable to give a designated time of delivery and our courier company can deliver anytime between the hours of 8am and 6pm.
 

European and International Deliveries

 Offshore Islands delivery costs